Shipping Policy
Welcome to Ornax Naturals.
We are committed to delivering your favorite natural wellness products safely and on time across India.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive a tracking link via SMS or email.
Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Areas: 5–10 business days
Delivery timelines may vary during festivals, high-demand periods, or due to courier delays.
Shipping Charges
- We may offer free shipping on selected products or above a certain order value.
- Standard shipping charges (if applicable) will be displayed at checkout before payment.
Order Tracking
After dispatch, customers will receive tracking details on their registered email or mobile number to monitor shipment status.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery period or appears lost in transit, please contact our support team and we will assist you promptly.
Incorrect Address
Customers are requested to provide accurate shipping details.
Ornax Naturals will not be responsible for delays or failed deliveries due to incorrect address or contact information.
Damaged Package
If you receive a damaged or tampered package:
- Please take clear photos/videos immediately.
- Contact us within 24 hours of delivery.
Contact Us
For any shipping-related queries, feel free to contact us:
📧 Email: Info@ornaxnaturals.com
📞 Phone: +91 9643895224